Process a Warranty

Welcome to NTONPOWER’s self-service page for processing warranty requests and making inquiries. 

If your product turns out to have a defect during its warranty period, please contact us via email service@ntonpower.com and let us know what we can do to help you.

 

18-Month Warranty for all Product

Warranty Contact Info:

Email: service@ntonpower.com

           fanny@ntonpower.com

 

30-Months Warranty Extension Register:

About 30-Months Warranty, please subscribe to our newsletter.

 

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in NTONPOWER’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• Items must include original packaging
• For non-quality related warranty claims, buyer is responsible for shipping costs
• For non-quality related warranty claims, NTONPOWER refunds the cost of the product itself
• Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through NTONPOWER online stores, please contact retailers for refunds.

 

Process:

• Buyer must provide sufficient proof of purchase 
• NTONPOWER must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection

Valid proof of purchase:

• Order number from online purchases made through NTONPOWER Store
• Sales invoice
• Dated sales receipt from an authorized NTONPOWER reseller that shows a description of the product along with its price